We respond to all complaints within two working days (Monday – Friday), excluding holidays and public holidays.

We advise you to provide us with as detailed information as possible about the damage or deficiency in the delivered goods when filing a complaint so that we can resolve it as quickly and efficiently as possible, without the need for additional questions.

Complaints

Name and surname of the customer specified when ordering.
E-mail address specified during the order (it is filled in automatically if you are logged in as the same user who made the order)
The order number is in the e-mail you received as order confirmation.
Describe in as much detail as possible what happened and which products were broken or missing from your order.
In case of package damage, 3 photos are required:
1. Picture of the outer packaging
2. Image of package filling
3. Picture of the damaged product/s
Drop files here or
Max. file size: 5 MB.
    The total price of all the products you claim for according to the invoice you received with the goods.