How Long Does It Take for the Package to Arrive at My Address?

Packages typically arrive within 2-5 working days from the order time or from the receipt of payment. UK and USA have a delivery time of 14-28 days because we send packages by post.

I Haven’t Received an Order Confirmation, what now?

Haven’t seen an email confirmation? It might be playing hide and seek in your spam folder. If it’s not there, please contact us.

What If I’m Not Home When the Delivery Arrives?

On the delivery day, you will receive a phone text or an email from GLS delivery service with an approximate delivery time, as well as a number you can contact to arrange a new time or different delivery address.

The Contents of the Package Are Broken, What Now?

What if your package decided to have a little too much fun on its journey and did not arrive in its wholesome state? Don’t worry! We can’t influence how the package is handled once it leaves our headquarters, but we can help resolve any issue. All complaints are received via our online complaint form here.

Have You Received My Payment?

Your payment is visible in the afternoon of the following day after you paid.

Is It Possible to Pay with a Revolut Card?

Yes, a Revolut card is like any other card. However, please make sure to select ‘Card Payment’ as the payment method, not bank transfer. If we receive such a payment (transfer), we will be forced to cancel the order and refund the funds to the payer’s account, reduced by the bank’s handling fees.

Can I Order Delivery for a Specific Day or Time?

No. On the delivery day, you will receive a phone text or an email with an approximate delivery time and a number through which you can agree on a delivery time that suits you.